Hair loss and scalp issues are sensitive subjects, and so these conversations need to take place in a respectful and mindful manner.
Expert trichologist, Hayley Handy is highly experienced in having these conversations and understands that these can be emotional and difficult for some clients. Here, she shares some of her top tips on how to speak about hair loss concerns in a respectful and informative manner.
Never judge a client’s severity of hair loss
A client may naturally have very thick hair and still be experiencing significant hair loss. If they know their density has changed, take that seriously. Comparing them to someone with naturally finer hair isn’t helpful. It’s the change from their normal that matters.
Ask questions before giving advice
Many factors can contribute to hair and scalp difficulties. It is important to first find out when the changes started, whether they were sudden or gradual, and whether there have been changes in health, medication, hormones, stress or diet before making any recommendations.
Look at the scalp as well as the hair
The scalp should always be considered when assessing the condition of the hair. Factors such as redness, scaling, inflammation, irritation or other scalp changes can provide important clues that shouldn’t be overlooked.
Know your limits and when to refer
Hairdressers shouldn’t feel pressured to diagnose. Unexplained shedding, rapid changes, pain, inflammation, scarring or significant thinning should be referred for further assessment. This will help to ensure that a thorough evaluation is conducted by a specialist within this area.
Choose your language carefully
Hair and scalp concerns can have a huge emotional impact, and it can be difficult for some clients to even start this conversation. Make sure to avoid using any frightening terminology or brushing concerns aside. Clients need to feel listened to and supported.
This is exactly where the role of a hairdressing trichologist becomes so valuable. Hairdressers already have the trust and relationship with the client, and with additional knowledge we can recognise when something needs more investigation rather than just simply recommending another product.
Discover more at hairlossclinic.co.uk.