Hello,
I had a full head of highlights done recently (about 80%) that are very uneven - white at the root and a mix of yellow and orange on the length. I also left the salon with about half an inch of the regrowth.
I went back to get it fixed but was told that if they try to fix it my hair will get pretty damaged and that they wouldn't do the regrowth because of the amount of work it will involve. They offered me a refund but other salons quote me ten times more to fix it.
What should I do in this situation? How can I fix it?
Thank you for your help!
Anon, Canada
This is sadly a very tricky question. I can't really comment on the salons decision as it's down to each salons discretion how they deal with complaints. However if your hair is white at the roots and yellow on the ends it sounds like it has been over processed. I can only suggest you make another visit to the salon and take pictures of what you want your colour to look like.
I wish you the best of luck in getting the hair colour you want!